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Author Topic: UCE ( User Created Errors )  (Read 8535 times)
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robert
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« on: April 07, 2006, 05:03:51 PM »

<sigh>  Huh

UCE - User Created Errors

I noticed several UCE which occur frequently.

1). Player states the game stinks cause sign up is too hard!
Upon Investigation of the petitioner:
- Entered the wrong email address
- Deliberately entered a bogus email
- Doesnt remember their email
- Doesnt have an email
- Knows not what email is

2). Player states their game name is not being accepted.
Upon investigation of the petition:
- Game rejected: Farmboy F---MeIntheA--
- Game rejected: Farmgirl IliketoSuckD---
- Enough said, self explanatory and thank you Eric! for the game is wise enough to bounce the 11yr olds seeking attention

3). Player gets badnav or is logged out frequently
Upon further investigation:
- User doesnt allow cookies in their browser
- User runs a cookie cleaner program every xx minutes
- User has blocked cookies from your site
- User cleans their browser cache/cookies while playing game
- User clicks on a nav link before page fully loads
- User attempts to enter url for next page instead of clicking nav links
- User frequently uses back and forward button hoping they will regain a gem or buff
- User has more than one window/tab open playing the game

I am sure there are others but these seem to be very common.
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Talisman
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« Reply #1 on: April 07, 2006, 05:18:24 PM »

Good post...thanks Robert.  Stickified.   Smiley
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SaucyWench
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« Reply #2 on: April 08, 2006, 03:23:45 AM »

4) Player can't log in and is SURE the password and username are correct:

 - CaPs LoCk key needs to be prised off and flung out nearest window
 - Their original sign-in name contained ASCII characters such as space, , , which have been stripped by the login script - the screen actually TOLD them that their name was now Farmboy TmBy (not "Tm~~By") however many of them do not pay attention.
 - They are on the wrong server - many users think YOUR site is LoGD and don't realise others exist (try the browser's history)
 - Windows' Autocomplete contains a typeoh'd password - this can show up in almost any browser and may override your correctly-typed password when you hit enter (Clear all passwords in the browser, or try another browser)
 - Possible - saved password on shared computer has been used and changed
 - Unlikely - browser hijack by spyware
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SaucyWench
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Psygnal
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« Reply #3 on: August 25, 2007, 05:00:34 AM »

- User frequently uses back and forward button hoping they will regain a gem or buff
- User has more than one window/tab open playing the game

These two were happening to my version all the time. I was getting really annoyed with it.

The other one was due to an incorrectly configured "professions" module, where an item could be sold, but wasn't removed from the inventory.
Rather than TELL me after discovering it, I found a pile of YOMs (thank God for Letter Opener) advertising the bug to other users... and the next thing I know 25% of my users have the best armour, weapons and items... and I start getting complaints about how the game is too easy. :-/

You just can't help some people. :-/

Rob
http://www.mordorbbs.com/
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chatter8712
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« Reply #4 on: August 26, 2007, 12:52:28 PM »

-User gets mad at the admins because their account goes away.

So if my game has a rule that you can't use profanity in your title, what makes profanity in pig lattin acceptable? Honestly!

This sounds like us admins having to deal with PEBCAC problems. (Problem Exists Between Computer And Chair)
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draganviper
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« Reply #5 on: February 23, 2008, 03:25:33 PM »

I have a few to add...

-User complains that thier account has been stolen.

Further inspection reveals they bought the account from someone else and they used password recover...

-User complains that it is midnight and it's time for a new day.

Come to find out they havent refreshed thier page since it came time for a new day....
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laurent
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« Reply #6 on: July 01, 2008, 09:48:57 AM »

"Why can't I buy mounts on your' stupid server?"
-Mounts.php not in directory((added, and replied "Wtf are you talking aboot, it's right there?)) - Not nice, I know.

"Why can't I color my name?"
Upon further investigation, player has no lodge points((hence no name coloring))

"Why can't I recieve personal messages?"
Upon further investigation, nobody sends them any. Go figure.

"Why can't I log in?"
Upon further investigation, user doesn't type in url correctly, and thus, is directed to my test server, where they don't exist.
((Seriously... dragon.mikewonder.net vs. dragon.mikewonder.net/test ... not hard!))
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Zunee
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« Reply #7 on: July 28, 2008, 07:47:55 AM »

"Why do I die so easily"

You guys forgot that one >.< People who have never played LoGD detest me by asking that.

Upon checking stats and log:
-They have fists and a t-shirt.
-They Thrillseek
-Lower level mount/companion/buff. Remember to upgrade your mount kiddies!
-Don't pay attention (The buff wasn't there)
-Bought way too much HP for their DK and now have to fight things with 2000 HP.
-Attacked Zeratul/Miniboss/Dragon with bad equipment.

Why do people have the attention span of an inanimate object?
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WesOxford
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« Reply #8 on: August 09, 2008, 12:29:03 AM »

My Super Favorite is when they become Perm Dead when they attack the dragon, after millions of MoTDs about having 150 HP BEFORE attacking the Dragon, and then, you give them the 150 HP then a new day, then they do the same thing next time they DK

*sighs* Sad( i miss intelligence
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WesOxford
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« Reply #9 on: August 09, 2008, 01:09:17 AM »

My Super Favorite is when they become Perm Dead when they attack the dragon, after millions of MoTDs about having 150 HP BEFORE attacking the Dragon, and then, you give them the 150 HP then a new day, then they do the same thing next time they DK

*sighs* Sad( i miss intelligence

That sounds like an admin created problem for allowing such a situation to exist... ;-)
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Silient
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« Reply #10 on: October 22, 2010, 07:25:19 PM »

Heres another.
The whole chat is fat/slanted!
PRoblem user didn't close italics/bold in their custome title/name.
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