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Author Topic: Staff Conduct  (Read 4507 times)
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Selekta
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« on: November 27, 2004, 10:02:28 PM »

Sichae and I run our own game, as many know. And we have had some issues with our staff, and the way they conduct themselves. We have come up with a list of things to do, to ensure that staff are more efficient, and in line.
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Selekta
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« Reply #1 on: November 27, 2004, 10:10:21 PM »

Of course, we have encountered a much larger problem seeing as there are two owners. We added the amendment that states that no staff shall turn leaders/owners against each other. It is a common occurence to see a player ask one member of staff for something, be denied, then move to the next. We have eliminated any occurence of this whatsoever, for this is possibly the MOST annoying aspect of being staff.
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Sichae
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« Reply #2 on: November 27, 2004, 10:14:17 PM »

Yes, it is true... as I had posted in the PR10 thread, we did and still do have some staff troubles.

Selekta and I got together and typed up a "Constitution" A law of the land, that shall be the final decider of everything...

Working kinda like the Real Constitution, it is impartial and is free to change I had added in an Amendment option.. we have 4 so far

We started off, by listing what each person does:
Quote

Sichae-
I. Final Say (In agreement with Selekta):
1. Modules
2. Changes in Code
3. Game Settings
4. Database Changes

Selekta-
I. Final Say (In agreement with Sichae):
1. Hiring of Staff (Whether the staff agrees or not)
a. All of staff, has a say in staff related affairs, especially the hiring process.
2. Game Settings
3. Player Interaction (If a staff member, does not like the way something is handled, they are to go about voicing it, in a reaosnable way)

Then, we went on, to list The Golden Rules, that must be followed:

Quote
Golden Rules-
I. Staff Discussions
1. If you have something to say about someone, kindly bring it up with them, and not someone else
2. Absoultely, positively no gossiping. Loose lips sink ships
II. Dramatics
1. There will be none of it (This may be a game, but we should all treat it like a profession)
a. We aren't players, we are staff. We have jobs that need to be done.
b. This includes any form of attracting attention to your cause. If the idea is liked, then you will hear some support.
2. Talking about people, in-game in a deragatory manner, is strictly prohibited.

Followed by the Conesequences:
Quote
Consequences
I. If any staff member violates any of these rules excessively:
1. They will be asked to step down (If they do not step down, then we shall step them down)
*There must be a good reason for the stepping of downness*
II. Warnings shall be given, to the point that they are necessary.

Thus, far, we have had some success with this. Maintaining order and such.
« Last Edit: November 27, 2004, 10:15:47 PM by Sichae » Logged

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Selekta
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« Reply #3 on: November 27, 2004, 10:16:06 PM »

As a final note..I must add that this "Le Constitution" was written under the power of GingerBeer.
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Dopple
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« Reply #4 on: November 27, 2004, 10:25:36 PM »

*There must be a good reason for the stepping of downness*

I really must remember that phrase for future use.   Grin
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SaucyWench
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« Reply #5 on: November 28, 2004, 01:56:19 AM »

*blinks* I'm a little surprised that (presumably) that there were occurrances that made a staff rule set necessary. Central's are informal, rather understated, and rarely needed. We do have an active philosophy of being "customer service - not customer smackdown" which means we attempt to diffuse and correct inappropriate behaviour in players rather than just banning troublemakers. Our main "rule" as far as staff behaviour goes, is, "Unity" - if you disagree with another staff member, you do so off the public chat areas.

We have one "owner", two "coders", two people who co-run the show (jcp and I), three SrMods, and ten(?) moderators. Our current lineup isn't causing any problems in staff interaction whatsoever.

I think Central's main advantage isn't numbers - but that we watch people. It's not about being Big Brother. We are exceedingly careful about who joins the team as Moderators. We take the time to discuss them, their personalities, their past, the way they interact with others. Something that is no coincidence on Central is that NOT ONE of the administrative staff are dominant-type "leader" personalities. This is no accident. Dominant people do not dance together, they only rub each other the wrong way. Highly emotional people we also avoid - very happy or very angry. Too volatile... unpredictable. Great players are often that, but not great moderators. These are all considerations.

Those who become moderators are still watched. Some have great value there, but simply aren't right to move up, or have commitments elsewhere that prevent it. But nothing is done in a hurry, because it's hard to undo a staff member who isn't the right person for the role!

I guess what I am saying is... if you choose the right staff in the first place (take your time... your friends are not necessarily the right people) then rules become something you almost never need to worry about. Most server owners have never been managers in real life, and these aren't things they'd know. But they are important, because the admin flags are powerful tools in the wrong hands.
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SaucyWench
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Sichae
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« Reply #6 on: November 28, 2004, 07:00:41 PM »

I guess what I am saying is... if you choose the right staff in the first place (take your time... your friends are not necessarily the right people) then rules become something you almost never need to worry about. Most server owners have never been managers in real life, and these aren't things they'd know. But they are important, because the admin flags are powerful tools in the wrong hands.

That is what I had said in some of our Staff sayings a while back. That the person, if given the powers, without knowing about them, could be quite dangerous.

Surprisingly, most Server owners out there are young... not full of too much life experience. They practice the spoils system, and stock the cabinet full of folk that they agree with and such...

Reason being for a rule set, that most Staffs are volitile and unbalanced... but in all honesty... in the end, my staff does get the job done. Whether much strife is passed, it does get done... if I could hasten the process, that would be good.
« Last Edit: November 28, 2004, 07:03:01 PM by Sichae » Logged

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Selekta
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« Reply #7 on: November 30, 2004, 08:33:46 AM »

Saucy, as I have said in JCP's Hunter's Lodge...that post helped me immensely. I want to thank you for taking the time to write it. Wink
Your right. There should be no reason at all for a staff conduct list. I was mistaken. I feel that we are all adults, and should have NO problem getting the job done in an orderly(adult-like) manner. I have heard of Central's DISC system. Sichae and I will be implementing this into our game.
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